Frequently Asked Questions

Yes, most users will use both the WoolClip website and the app. The WoolClip website is accessed from any device: tablet, laptop or smart phone. It requires service and is where the WoolClip job is started and specification is finalised and sent. The WoolClip app is used for recording information, scanning eBales in the shed and doesn’t require service to function. The web and the app sync data when online. 

Version 3.41 for iOS Apple or Version 3.44 for Android. Check the version you are using as WoolClip released the new version mid 2026. 

1. Check whether the job has been created in the WoolClip website
2. Check whether the job is marked as complete in the WoolClip website
3. Check whether app access is set to none
4. Check whether the user is included as a team member on the job
5. Check whether the app was opened while offline or outside service
6. Ask the user to open the app in service and sync active jobs again

Yes, use the WoolClip app offline to start a job and add mobs, add bale records and scan eBales. Remember to login to the WoolClip website to complete the job details and sync the information collected in the WoolClip app while offline.