learn.woolclip.com.au

Frequently Asked Questions

Find quick answers to the most common questions about WoolClip

All topics

Can I put bales from different jobs on the one specification?

No. A specification should only include bales from the same WoolClip job. To avoid issues, keep all bales for the season in one job. 

Why can’t i see my Job in the app?

  1. Check whether the job has been created in the WoolClip website
  2. Check whether the job is marked as complete in the WoolClip website
  3. Check whether app access is set to none
  4. Check whether the user is included as a team member on the job
  5. Check whether the app was opened while offline or outside service
  6. Ask the user to open the app in service and sync active jobs again

Some of the lines on the specification draft are showing as D Cert, why is this?

Specification lines showing as a D cert indicate the Wool Classer’s Stencil is missing from one or more of the bales in the line. 

  • This can happen when there is no Wool Classer in the team
  • The Wool Classer was added after the bales were added
  • There is more than one Wool Classer in the team, and the Wool Classer’s Stencil was not selected when entering the bale

I am a Wool Grower and want to set up a Farm account, but I can’t see the option?

Users that login for the first time will answer the question “I am a Wool Grower”. This will activate the farm account module on the dashboard. If you can’t see the farm account module when logging in, identify yourself as a Wool Grower by going to your profile in the burger menu and select the “I am a Wool Grower” option. 

 

Still need help?

Get in touch with our support team and we'll walk you through it.

Contact Us